Maine & NH Wedding Photographer // The Art of Listening: Why Good Customer Service Matters in Wedding Photography

Recently, I went car shopping, a situation that left me reflecting deeply on customer service—or the lack thereof. I had no idea what I was looking for, which led me to explore several dealerships. Some of them felt like the "Walmarts of car sales," where the experience was transactional, cold, and devoid of personal connection. Maybe I’m old and this is just how buying a car is now. One particular salesman didn't even ask what I wanted in a car. He limited the number of test drives I could take, leaving me unimpressed and, frankly, frustrated. Literally, would not let me test drive more than 2 cars. Despite having $5,000 in my pocket for a down payment, I walked away empty-handed.

Then, I drove an hour to a different dealership, and the experience was night and day. The salesperson there started with a conversation about what I was looking for. He genuinely listened to my feedback after each test drive and adjusted his recommendations accordingly. By the end of the day, (only driving 3 cars later) I left with a car I loved.

This experience drove home an important point: customer service is about listening, understanding, and helping people feel seen. And in my line of work as a wedding photographer, it’s everything.

Wedding photography is not one size fits all. I love the fact that my couples are unique, and I take pride in celebrating that. Your wedding is not just another date on my calendar; it’s a story, a chapter of your life, and my job is to honor that and do the best that I can to reflect that. That’s why my approach to wedding photography is rooted in connection and care.

I’ll text you to check in and ask how things are going because I genuinely care —not just on your wedding day but throughout the planning process. If you’re feeling overwhelmed, even if it’s not about photography, let me know. I’ve been around enough weddings to have a few tricks up my sleeve, whether it’s recommending a vendor or suggesting a timeline adjustment to make your day flow more smoothly.

Listening to you is so important. Just like the car salesperson who adjusted his recommendations based on my feedback, I adapt to your needs as a couple. If there’s something you love (or don’t love) about a particular photo style, pose, or location, I want to know. Your input helps me craft a gallery that feels authentically *you*.

I’m not here to tell you what your wedding should look like. I’m here to learn about your vision and help bring it to life in a way that feels effortless and meaningful.

Feeling valued is important. Walking away from that first dealership reminded me how important it is to feel valued. As your photographer, my goal is for you to feel seen, heard, and supported every step of the way. This isn’t just a transaction to me—it’s a collaboration.

Whether it’s the text I send to check in, the extra effort to capture a fleeting moment, or the way I adapt my approach based on your feedback, every detail is designed to ensure you feel cared for.

Because at the end of the day, I run my business the way I want to be treated. And that means treating every client like they’re my only client.